How May We Serve You?
Serving is both an art and a science. Intending to help someone is never good enough. We have minimized the question “How are you?”
We don’t really want to know how the person feels or how they are doing; we are really just being polite and greeting them. Most times, we don’t even wait for the response. In fact the customary and expected response has become a simple “I’m fine. How are you?”
When your intention is to help or serve someone, care must be given from the very beginning of the interaction between the helper and the one asking for help. This is where the art and the science of the very simple though occur.